Our Services

An overview of the services you offer and how they will benefit the visitor.

CTI

Tikal Center representative toolbar was built with the aim of making the daily work of representatives easier, with a modern and easy-to-use design, enabling continuous and efficient work.

The capabilities of the toolbar are:

  • A modern and convenient interface that makes it easier for representatives to operate on a daily basis.
  • DOC2TOP – Ability to pin the toolbar to the top of the screen without interrupting your work
  • Option to transfer the call to another queue/representative/extension directly from the “toolbar”
  • Real-time screenshot capture for effective monitoring of representative work
  • Instant screen pop-up for the representative directly to the CRM system
  • Smart notifications for agents to improve real-time response

Termination calls

Tikal Center provides a complete call termination solution, allowing our customers to make calls directly through us, without the need for additional communications provider services. Our solution centralizes all organizational needs in one place, ensuring simple, smart and efficient management of the communications system.

What are termination calls?

Termination calls are calls that exit an organization through a designated communications provider, allowing direct routing to the final destination. Rather than relying on multiple providers or different systems, Tikal Center ‘s service provides direct access, without unnecessary delays or complexities.

High survivability thanks to an advanced
DR mechanism. One of the key advantages of Tikal Center ‘s call termination service is a smart DR (Disaster Recovery) mechanism, which ensures full survivability of the customer’s telephone lines:

  • Automatic switching between communication providers: In the event of a failure in one communication provider’s switchboard, our system transfers all traffic to another communication provider that is working properly – without interruption to your customer service.
  • Continuous service without interruptions: The ability to switch between providers ensures that your calls will continue to work in any situation, even in cases of congestion or technical failure.
  • Peace of mind for your business: With our system, you can trust that your customers will always be able to contact you and receive a response.

DID numbers from all over the world

In addition to termination call services, we offer the option to purchase DID phone numbers from many countries around the world.
With international DID numbers, your organization can:

  • Expand your global presence.
  • Provide customers with local contact numbers, regardless of your geographic location.

Auto Dialer

Auto dialer Service – Service That Moves Your Business Forward

Tikal Center offers an advanced auto dialer service, which allows you to streamline organizational conversation processes and reach customers in the fastest and most effective way. The service, also known as “call cannon,” is designed to provide a smart solution for managing outgoing calls, with full flexibility and adaptability to customer needs.

How does it work?

The dialer service allows the customer to upload a file with phone numbers to the system, which will handle the dialing completely automatically.

  • Personal scheduling: You can determine when the call will be made, according to your business requirements.
  • Flexible choice: The system allows you to decide who will be the first to receive the call – the customer or the representative.
  • Smart management: The system adjusts the dialing rate and manages the order of calls optimally, taking into account the availability of representatives and the response rate.

Tikal’s Center auto-dialer advantages:

Streamlining work processes

Significant time savings by automating the dialing process, so that
representatives can focus on the call itself and not on making the call.

Improving sales and service team performance

The service increases call throughput and ensures that each representative handles a greater number of calls  throughout the day.

Flexibility and customization

Planning and adapting the dialing process to the unique needs of your business, including precise scheduling and management of dialing lists.

Advanced insights and reports

Get real-time information and detailed reports on dialing performance, including data on answer rates,  missed calls, and call times.

Who is the service suitable for?

Our auto dialer service is suitable for all types of businesses:

  • Sales and service centers: to increase productivity and effectively manage lead lists.
  • Large companies: manage large-scale campaigns in a smooth and focused manner.
  • Small and medium-sized businesses: Make the most of existing resources and reach potential customers easily.

SMS module

We will add this information later.

Call recording and storage

intelligent control and monitoring of corporate communications

Tikal Center offers advanced call recording and storage services, allowing you to manage your organization’s communications system efficiently and easily. The service provides a complete record of all calls in the organization, with convenient and secure access to all recordings anytime, anywhere.

Why is it important to record and store conversations?

Call recording is an essential tool for any business looking to improve workflow, track performance, and provide better customer service. With Tikal Center ‘s recording and storage system , you can ensure:

  • Ongoing monitoring: Monitoring and examining the quality of calls.
  • Service improvement: Identifying recurring problems and improving processes accordingly.
  • Documentation for legal purposes: Retention of conversations in accordance with regulatory or legal requirements.
  • Learning and training: Using recordings to improve employee skills and train new teams.

The benefits of our recording and storage services

  1. Quick and convenient access

Our system allows for quick retrieval of recordings by parameters such as date, time, phone number or representative – so you can find exactly what you are looking for.

  1. Secure cloud storage

All recordings are stored in secure cloud databases, with full backups and maintaining the privacy of the information.

  1. Regulatory compliance

Our solution meets the strictest standards of data privacy regulations, ensuring proper protection of your customer data.

  1. Full control

Independent management of recorded calls, including deletion, archiving, and sharing with relevant parties – all through a user-friendly interface.

Who is the service suitable for?

  • Service and sales centers: to ensure a high level of service and analyze team performance.
  • Financial and legal firms: to maintain transparency and documentation for legal needs.
  • Businesses from all fields: For any business interested in improving service quality and managing calls intelligently

IVR

IVR Services – Smart and Personal Customer Experience

Tikal Center offers advanced IVR (Interactive Voice Response) management solutions that enable businesses to improve the service experience and streamline the management of incoming calls. Our system allows you to create an interactive voice response that is tailored exactly to your organizational needs, while maintaining simplicity and efficiency.

What does our service include?

1) Custom characterization and construction
2) We work together with the client to characterize and build the IVR menu in a way that precisely matches the organization’s needs.

  • Creating clear and intuitive menus.
  • Adaptation to work processes and services unique to your business.

3) Smart call management

The system allows you to define rules and regulations for passing calls, according to criteria such as:

  • Business hours.
  • Holidays and special occasions.
  • Availability of representatives.
  • Routing to various services (sales, support, customer service).

4) Professional voiceover services

As part of the service, we offer work with professional announcers to produce    high-quality recorded messages for the IVR menus.

Adapting the narration style to your corporate image and language.

Producing clear, professional, and pleasant recordings for permanent or temporary use.

Our IVR service

Improving the customer experience

An intuitive and clear menu that reduces wait times and easily leads the customer to the required department or solution.

Organizational efficiency

The system assists in routing calls to the appropriate representatives, reducing the load on service centers.

Full flexibility

Ability to update, modify and expand the system according to your changing business needs.

Personal and professional response

Quality narration creates an excellent first impression and ensures a pleasant user experience for every customer.

Full support for system operation

Our team of experts accompanies the process from beginning to end and provides ongoing support     for future changes or updates.

API

We will add this information later.

"Do Not Call Me" Integration

Integration with the “Do Not Call Me” database – safety and full compliance with the law

Tikal Center autodialer is its full integration with the “Do Not Call Me” database. This feature ensures that the system will automatically filter numbers registered in the database, so that calls that violate the provisions of the Consumer Protection Law are not made.

Benefits of integrating with the “Do Not Call Me” database

  • Full compliance with legal requirements
  • The automatic dialer ensures that no marketing calls will be made to numbers registered in the database, which ensures compliance with regulations and prevents exposure to financial sanctions.

Preventing human errors

  • The verification process is carried out automatically by the system, without the need for human intervention, thus reducing risks of unintentional violations of the law.
 
 
 
 

Maintaining the business reputation

  • Complying with regulations and avoiding calls to unauthorized numbers improves the customer experience and contributes to maintaining a professional and trustworthy image of the business.

Saving time and resources

  • The system handles number filtering automatically, so your team can focus only on relevant calls, thus improving work efficiency.

Full transparency

  • Every conversation is reviewed and recorded in a documented manner, which allows for monitoring and control of work processes and complete transparency in business conduct.

Spam

Tikal Center ‘s call center system includes an innovative service for automatically identifying numbers marked as spam, which helps protect your business from blocking and improve call response rates. The service ensures that you can manage your outbound calls efficiently, while maintaining a professional image and high reliability.

Key benefits of the service

Improving response rates

  • By using only reliable numbers, you can ensure that more customers answer your calls, leading to increased productivity and results.

Protecting business reputation

  • The service protects your business image by ensuring that calls made from your system are not marked as spam.
 
 
 

Preventing number blocking

  • Early detection of marked numbers prevents problems with call screening and interruption of activity.

Simple and efficient management

  • The system manages all filtering and verification processes automatically, so you can focus on business activities instead of technical management.

Compliance with law and regulatory requirements

The system operates in accordance with regulations, so you can operate with complete confidence and maintain proper business operations.

Speech 2 Text

Coming Soon

Tikal Center offers a real-time automatic transcription service (Speech-to-Text) that allows you to fully record conversations between representatives and customers, maintain organized records, and generate new business insights. The service allows you to analyze the content of conversations, improve processes, and continuously monitor your business’s communication with its customers.

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