Call Center

Tikal Center – an advanced call center system that brings a competitive advantage to every business

Tikal Center ‘s Call Center system offers a complete solution for managing voice calls in service and sales centers, combining advanced technologies, simple and focused operation, and complete flexibility. The system is adapted to all types of businesses – small, medium and large – and provides a unique advantage to anyone looking to improve communication processes and streamline service.

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Tikal Center ‘s voice center system

1. A solution tailored to every business, of any size

· Scalability without limits: The system is adapted to businesses at every stage of growth, allowing you to easily expand or reduce the scope of your operations. · Fast and convenient operation: Initial implementation in a short time, allowing the business to begin operating in the system without delays. · High cost-effectiveness: A system that provides a solution to complex needs at a competitive price that is also suitable for small and medium-sized businesses.

2. Unique user experience for representatives and managers

· Simple and intuitive interface: A design that focuses on the convenience of representatives and managers, with clear menus and quick access to all necessary tools. · Real-time coaching features: Enable managers to listen to conversations and support reps with “whispers” or internal chat messages, for immediate performance improvement. · Tools to improve productivity: effective queue management, tracking performance goals, and supporting processes to improve service quality.

3. Advanced analytics and business insights

· Comprehensive real-time reports: The system provides up-to-date data on response times, representative performance, conversion rates, and call center throughput. · Displaying a real-time screen that centralizes all the information necessary for effective shift management.

4. Advanced integrations and custom extensions

· Full support for CRM and ERP systems: The system interfaces with existing systems in the organization, to improve processes and smartly manage customer information. · API and ready to implement: Allows customization of the system to the unique needs of the business, including full automation of daily processes. · Customized voiceover services: Professional and customized IVR menus , in collaboration with experienced voiceover artists, to create a unique customer experience.

Why choose Tikal Center's voice center system?

Improving productivity and business growth: Smart tools that streamline processes and reduce workloads, while increasing response and service rates.

Maximum flexibility: Adapting the system to the changing needs of the organization, with the option of adding modules and upgrades on demand.

Future-ready: The system is constantly updated with innovative features and support for advanced technologies.